Kahiau's Bakery & Cafe
757.340.0071- cafe
3712 S Plaza Trail
Virginia Beach, VA 23452
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Information 
So, you have looked over my work, read through our awesome flavors and have decided to book your cake, cupcakes or dessert bar with us...
now what? Here are some Frequently Asked Questions.

Ordering
How far in advance should I place my order?
-Because we only take a small number of cake orders per week we ask you book with us as soon as you know you would like to use our services. To get on our calendar we will discuss basic details and get a contract out to you. Within 3 days we require the signed contract and 50% retainer fee which is non-refundable to hold the date. We can then go on with talking details and having a cake tasting. Your final 50% is due 3 weeks before your event. Any order placed within 4 weeks of your event is considered a rush order and must be paid in full. This goes for walk in customer to the shop as well. Rush Orders must be paid in Cash or credit only. We do not accept personal checks for rush orders. 

Can I come into your shop and place my order?
-Absolutely. I keep contracts on hand so we can talk about your details, dates, delivery/pick up. I am personally in the shop Tuesday - Thursday - 3pm and Saturday & Sunday 9am - 4pm. You can always call ahead to make sure I am here for you or to set up a tasting. You can also use the contact form to get in touch with me if your a destination client,

My event will take place at a hotel can you work with my planner?
We work with everyone from our local customers to destination customers. We also work with the wedding/party industry closely to make sure your wedding/event cake is perfect. I also make sure that we are all on the same page with delivery, dates and times. Once I get to the venue for delivery I always look for a banquet captain or planner to make sure everything is good to go. They will also need to sign a form that states they received the cake. 


Cake, Cupcake and Dessert Bar Details

Do you offer Cake Tastings?
-Yes. I encourage it actually. For $20 you get to choose 4 different flavors to try, We will meet and go through the flavors and all the details of your event. If your a destination Client contact me and we can discuss what times work for you if your coming to the area before your event. If not, I have no problem working with you through phone consultations and emails. How many flavors of cake can I have?

How many cake/cupcake flavors can I choose?
-It really depends. I encourage multiple flavors, this way everyone gets something they like. Each tier on your cake can be a different flavor. you can order multiple flavors for cupcakes by the dozen. And for a dessert bar we can do lots of different pastries. 

I have my own design for my cake, will you make it?
-I like to work with everyone and their design, colors and themes. I love to work from your inspirations you bring into me but we will make the design unique for you and your event. We do not copy other designs. We make one of a kind cakes

Do you supply stands for my dessert bar?
-Yes we do. We have a variety of platters, stands, risers and tiers to make your dessert bar look elegant and fun. We will use what we think is best for the amount of item you have. We do ask for a refundable deposit. Once we get back all of the items which will be inventory on your contact, you will get your deposit back. We do charge extra up to $50 for rental of these items. 

What if I want a cake made with eggs or butter?
-I only make all Vegan cakes and Pastries. I will not use any animal products. But trust me if you try my cakes you won't even notice the difference.

Can you make a small Gluten Free cake and the rest not?
-Whatever your diet is I can make something for you. If you are Gluten free and your guests are not, we can make something for everyone. If you have a guest who has an allergy please let us know ahead of time and we will do what we can to make sure all of your guests and yourself are taken care of. Because we believe everyone should be able to enjoy a sweet treat.

I am avoiding Preservatives is it possible to have a cake made?
-Absolutely. I make everything from scratch from my Swiss buttercream, fruit compotes, chocolates, fillings and cakes. Everything is made with Organic and Non-Gmo Ingredients. The only non organic ingredient is the fondant I use.


Pricing & Delivery

How much do your cakes cost?
-All of our cakes are one of a kind custom made cakes. For this reason each cake is priced differently. Once we make the design for your cake we will go ahead and price it out accordingly. Because flowers, cake toppers and any designs are all hand made and take time to make. Some cakes can take up to 40 hours to make, Flowers can take months to create and dry. 
For dessert bars we will pick the amount of items and how per each item is ordered and price accordingly the items. 

Where do you deliver to?
-Hampton Roads is a very big area and we try hard to accommodate everyone and we will do our best. Contact us first to let us know where your event will take place. Day and times have a lot to do with delivery.
Norfolk is free
VB to Little Creek Area $5
VB Town Center $10
VB Oceanfront is $30
Chesapeake is $40
Suffolk $55
​Any Other Areas please contact me.

Payments and Cancellations 

How do you take payments?
-We take personal checks, credit cards, paypal and cash. If your local you can stop by the shop or mail your check in. If your destination we can discus what works for best for you. Nothing is confirmed until we recieve your signed contract and payment. 
Returned checks will be charged $25. 
Final balances not received by 2 weeks prior to the event date are considered a cancellation of services, and result in a forfeiture of the cake.

Something came up and I need to cancel, what do I do?
-We understand sometimes things happen in life that can not be helped. We will work with you as best as we can. We will only work directly with the client for cancellations. If you cancel the retainer fee is already non refundable. Your final balance may be fully refunded if you cancel 12 days prior to your event. For date changes, we will have to look on the calendar to see if we can accommodate your event.








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